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FAQ

  /  FAQ

How do I enroll for an upcoming course?

All bookings must be made via online registration / email.

For assistance in making reservation, our administrative department can be reached at:

Reservation Tel: +65 6265 2838 / 6262 9118

Reservation Fax: +65 6265 3138

Reservation Email: enquiry@atts-asia.com

 

Please note that all course bookings are subject to availability upon making reservation.

Upon confirmation of registration, company will receive a joining instruction email.

 

ATTS reserves the right to cancel or postpone any of the courses.  Company will be duly notified.

When do I have to pay the course fees?

Course fee is payable upfront upon enrollment of course. Place(s) will not be confirmed until we are in receipt of a completed booking form and once full payment has been received.

How do I pay the course Fees?

For self-sponsored applicant, the booking is confirmed upon receipt of full payment.

 

For company-sponsored, booking is confirmed when invoices are paid or Purchased Orders are issued.

 

Payments can be made by any one of the following methods: –

Payment Instructions for Local Application:

  • By SGQR payment mode (please enter applicant name and invoice number)
  • By Cheque (in Singapore Dollars) payment payable to ASSETS TRAINING & TECHNICAL SERVICES PTE LTD
  • By online credit card ( additional 5% transaction fees )
  • By local GIRO / Bank transfer / Internet Banking Transfer (UOB Current A/C 113-310-620-6)

Payment Instructions for Overseas Application

By Telegraphic Transfer:

  • United Overseas Bank Limited
  • No. 1, Jurong West Central 2,
  • #01-16C, Jurong Point Shopping Centre Singapore 648886
  • ACCOUNT NO : 113-310-620-6
  • SWIFT CODE : UOVBSGSG, BANK CODE 7375,
  • BRANCH CODE : 013.

When will I know if the course that I have applied is confirmed?

Individual – You will receive a copy of Joining Instruction and tax invoice via email

Corporate – Your officer in-charge will receive the joining instruction and tax invoice. Please bring along this confirmation on the first day of your course.

What should I do for deferment or withdrawal of course?

Please send your request via email to admin@atts-asia.com

Any request received less than 10 working days prior to course commencing date, will be subjected to cancellation charges

Whom do I contact when I have queries regarding the course information?

For more information, you may write to us at enquiry@atts-asia.com

Can I re-take exam if I failed?

For CompEx Competency assessment, you are given 2 further re-sit, it must be completed within a year of the original training.

What are the Personal Protection Equipment (PPE) that I should bring for practical training?

PPE such as Coverall, safety shoes & Safety goggles are essential for practical training and assessment.

Can I appeal to review my failed exam result?

Appeal forms are obtainable from the office administrator during office hours. Alternatively you may write in to enquiry@atts-asia.com.

Candidates will have no access to their examination answer scripts.  Please note that only ONE appeal can be lodged.

When and how will I receive my certificate?

Certificates are normally issued within 4-6weeks after course completion. ATTS reserves the right to HOLD candidates’ certificate if there is a outstanding amount in the account.

Once there are no outstanding matters, a result slips or certificate will be issued

The certificate will be posted to the address indicated on the booking form. Kindly ensure the address and contact details are valid to avoid delivery problems.

Can I request for re-print of certification?

ATTS is able to provide a replacement certificate in situations where the original is lost or damaged. You are required to write in your request via email to enquiry@atts-asia.com.

For corporate sponsorship, an authorize letter from the training in-charge is compulsory.

The replacement fee is $374.50 (inclusive of GST) which must be made at the time of submitting your request.

The processing time is about 4-6weeks upon receipt of request and payment.

Can the course be taught at my location?

Customised and onsite courses are available. These courses can be run as stand-alone programs or in combination, and are offered on a scheduled basis or  customised for individual group. Kindly contact us at enquiry@atts-asia.com for more information.

Are Night / evening courses available?

Weekend / Night courses are scheduled periodically when there is interest.